Privacy policy

This policy explains how La Belle Maison Rose collects and uses personal information when you visit this website, make a booking enquiry or communicate with us.

1. Who we are

La Belle Maison Rose is the data controller for the personal information described in this policy. The property is located in Bellac, France.

2. Information we collect

When you make an enquiry, we may collect:

• your name, email address and telephone number;
• your preferred time to be contacted;
• your proposed arrival and departure dates and party size;
• the content of your enquiry, including any accessibility requirements or other information you choose to provide; and
• records of our correspondence and, if you book, information needed to administer your stay and payments.

Our hosting and technical service providers may also process limited technical information, such as your IP address, browser type, device information and access logs, to deliver and protect the website.

If you consent to analytics or advertising cookies, we may also collect cookie identifiers, pages viewed, links and buttons used, referring pages, approximate location, device and browser details, advertising interactions and booking-enquiry or other conversion events.

3. How we use your information and our lawful bases

• To respond to enquiries, provide availability and pricing information, and take steps towards a booking: necessary to take steps at your request before entering into a contract.
• To confirm and manage a booking, communicate about your stay and provide the accommodation: necessary to perform our contract with you.
• To maintain financial, tax and business records and comply with lawful requests: necessary to meet our legal obligations.
• To operate, secure and improve our website and prevent misuse: necessary for our legitimate interests in running and protecting our accommodation business and website.
• To measure website use and advertising performance, personalise advertising, create advertising audiences and attribute enquiries to campaigns: based on your consent where analytics or advertising cookies and similar technologies are used. You may withdraw that consent at any time.
• To establish, exercise or defend legal claims: necessary for our legitimate interests and, where applicable, to comply with legal obligations.

We do not use your enquiry details for unrelated marketing unless we ask separately and you choose to receive it.

4. If you do not provide information

You do not have to provide personal information, but we may be unable to answer your enquiry, calculate your stay or complete a booking without the details needed for those purposes.

5. Who we share information with

We share personal information only where necessary with trusted providers that support the website, email, IT, booking administration and professional advice. Where you consent to analytics or advertising, information may also be shared with the analytics platforms, advertising networks, social-media platforms and campaign-measurement providers identified in our consent tool and cookie information. Some of these providers may act as independent controllers under their own privacy policies. We may also disclose information to payment providers, insurers, accountants, legal advisers, public authorities or law-enforcement bodies where required for a booking, legal compliance or the protection of our rights. We do not sell personal information.

Formspree: Our booking-enquiry form is provided by Formspree, Inc. When you submit the form, the details you enter and related technical information, such as your IP address, browser type, access time and referring page, are transmitted to and stored by Formspree. Formspree processes this information on our behalf to prevent spam, operate and secure the form service, and deliver your enquiry to us. Formspree may process information in the United States and other countries, subject to the safeguards described in section 6. For more information, read the Formspree Privacy Policy.

6. International transfers

Some service providers may process information outside the United Kingdom or European Economic Area. Where this happens, we require an appropriate legal safeguard, such as an adequacy decision or approved contractual protections, unless another lawful exception applies. You may contact us for more information about the safeguards relevant to your information.

7. How long we keep information

• Enquiries that do not lead to a booking are normally kept for up to 12 months after our last communication.
• Booking, payment and customer records are normally kept for up to seven years after the stay or the end of our relationship, where needed for tax, accounting, contractual or legal purposes.
• Technical logs are kept according to the security and retention schedules of the relevant service provider.

We may keep information for longer where reasonably required by law, a dispute or an investigation, and may delete it sooner when it is no longer needed.

8. Cookies, analytics and advertising

Cookies and similar technologies are small files, identifiers, pixels or scripts that store information on, or access information from, your device. We intend to use the following categories:

• Strictly necessary technologies: used to deliver and secure the website, remember privacy choices and provide features you request. Where a legal exemption applies, these do not require consent.
• Analytics cookies: help us understand how visitors reach and use the website, which pages and features are popular, whether errors occur and how the site performs. The resulting information may include device and browser details, approximate location, page views, interactions and referral sources.
• Advertising cookies: help us deliver, personalise and measure advertising; limit how often an advert is shown; build or exclude advertising audiences; retarget visitors on other websites or platforms; and understand whether an advert led to an enquiry or booking. Advertising providers may combine this information with information they already hold, subject to their own policies and your choices.

Analytics and advertising technologies will be switched off by default and will not be used unless you give a clear, positive choice through the website's consent tool. Refusing them will not prevent you from using the website or making an enquiry.

When these technologies are introduced, the consent tool and this policy will identify the relevant third-party providers and explain each technology's name, purpose and duration before consent is requested. Those providers and technologies are not active until that information and the consent controls are in place.

You will be able to accept or reject non-essential categories and later change or withdraw your choice through the website's cookie settings. Withdrawing consent will stop future use based on that consent; you can also use your browser settings to delete technologies already stored on your device. Browser controls may affect some website features.

9. Your rights

Depending on where you live and the circumstances, you may have the right to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information;
• ask us to restrict how information is used;
• object to processing based on legitimate interests;
• receive certain information in a portable format; and
• withdraw consent at any time where processing is based on consent.

These rights can be subject to legal limits. To exercise a right, email info@labellemaisonrose.com. We may need to verify your identity before responding.

10. Complaints

Please contact us first so we can try to resolve your concern. You may also complain to the UK Information Commissioner's Office, or to the data-protection authority where you live or work. In France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL).

11. Automated decisions

We do not use personal information to make solely automated decisions that have legal or similarly significant effects.

12. Children's information

Booking enquiries must be made by an adult. The website is not directed at children, and we do not knowingly collect children's information through the enquiry form.

13. Security

We and our service providers use reasonable technical and organisational measures designed to protect personal information. No internet or email transmission can be guaranteed to be completely secure, so please do not include payment-card details or unnecessary sensitive information in an enquiry.

14. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The date at the top shows when it was last revised.